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How do I know what the Icons on the toolbar mean? |
New Record
Short cut = CTRL + Insert
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This will add new records for example new
items to entries or new clients |
Enter Edit Mode
Short cut = CTRL + E
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This will edit records |
Cancel all Changes
Short cut = ALT + Z
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This will cancel all changes made since
the last time you saved |
Delete Record
Short cut = CTRL + DEL
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This will delete records |
Refresh Form
Short cut = F5
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This will refresh the form |
Find a Record
Short cut = CTRL + F
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This will bring up a search screen to find
records |
Save Changes
Short cut = CTRL + F
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This will save all changes |
Print
Short cut = CTRL + P
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This will print |
Transmit Message to Designated Recipient
Short cut = CTRL + N
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This will commit any details to Customs/CCSUK |
Close Form
Short cut = CTRL + F4 |
This will close the form you are currently
viewing |
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The toolbar is only available when you are in a form
which can be edited, for example the toolbar will not
be shown when you are on the Events Recorded screen,
but will show if you open a job or are in Import Consignments.
Below is an example of what the toolbar looks like on
the screen.
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| How
do I add or amend a Port Code? |
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If a Port changes name or code, or a new Port needs
to be added
1. Click on 'Standing Data'>'Data Maintenance'
To amend a Port
1. Click on the + next to the Country
2. Select the Port
3. Click on 'Enter Edit Mode' Select the Port again
4. The fields at the bottom of the screen will become
enabled
5. Make the amendments here
6. Click on 'Accept Location'
7. Click on 'Save'
To add a new Port
1. Select the Country the Port needs
to be added to
2. Click on 'Enter Edit Mode'
3. Click on 'Add Location'
4. Add the new Port details in the
blank fields at the bottom of the screen
5. Click on 'Accept Location'
6. Click on 'Save'
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How do I add new Client details? |
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1. Click on 'Standing Data'>'Client Maintenance'
2. Click on 'New Record' on the toolbar
3. Complete the Client details
4. Click on 'Save'
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How do I add a new Carrier? |
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1. Click on 'Standing Data'>'Data Maintenance'
2. Click on the + next to Carriers to expand the list
of Carriers
3. Click on 'New Record' on the toolbar
4. Click on 'Save'
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| How
do I view Tariff Information? |
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1. Click on 'Standing Data'>'Customs Tariff'
How do I Search in the Tariff?
1. Click on 'Find a Record' on the toolbar
2. Type in Description
3. Click on Search
How do I view Commodity details?
1. Click on a Commodity Code
2. Click 'Commodity details'
3. Click 'Preferential Rates'
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How do I update my GeMS Tariff? |
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You will need a machine with Internet access to update
the Electronic Tariff.
1. Go in to 'My Computer' on the GeMS Server
2. Click 'Local Disk'
3. Program Files>ASM GeMS
4. Double click on 'Updateagent.exe'
To run a 'Manual Download'
1. Click on 'Stop Download Scheduler'
2. Click on 'Manual Download'
Update agent configuration
1. Click on 'Stop Download Scheduler'
2. Click on 'Configuration'
3. Tick 'Run Application on Startup'
4. All other information can be left as default
5. Click on 'Update Configurations'
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How do I find a Record? |
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1. 'Events Recorded' Screen
2. Click on 'Find a Record'
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How do I find a Record in ERTs? |
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1. Open 'CCSUK Import ERTs Consignment List' Screen
2. Type the AWB in the Filter
3. Click on 'Find a Record' on the toolbar
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How I Re-print an Entry? |
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1. Go into the Job
2. Click on 'Consignment Detail' tab
3. Click on 'SAD'
4. Click 'Reports'
5. Select the Report you want to re-print
6. Click on 'Print'
7. Select the printer you want to print to
8. Click on Print
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How do I re-print a Release Note? |
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1. Open 'CCSUK Import ERTs Consignment List'
2. Select the AWB you need to re-print the Release Note
for
3. Click on 'Goods Out'
4. Click 'New' to the following Question
5. Once in the Goods out screen, click on 'Print' on
the toolbar
6. Click on 'Yes' to reprint Release Note
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How do I set my system to print more than 1 copy of an
entry? |
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To do this we recommend that you call the ASM Helpdesk
on 01784 240400 for assistance; you will need access
to the server.
Back to the top
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How do I change the Default Printer? |
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To do this we recommend that you call the ASM Helpdesk
on 01784 240400 for assistance; you will need access
to the server.
Back to the top
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| How
do I view details of the Duty & VAT paid on an entry?
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There are 2 ways of viewing the Duty & VAT details
on an entry.
1. Open the job and click on 'Consignment Detail' tab
2. Double click on the 'Clearance Message'
3. Another window will open showing Duty & VAT details
Another way of viewing the Entry details is by printing
a Job Report.
1. Open the 'Job' and click on 'Cognsignment Detail'
2. Click on 'Print'
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How do I create a Non-Inventory Linked Entry?
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1. Click on 'File'>'Job'
2. Click on 'New Record' on the toolbar
3. Change 'Job Type' to 'Import'
4. Fill in 'Job Ref', 'Customer Details' and 'Origin'
as normal
5. Click on 'Generate Job File'
6. Click 'Yes' to the warning
7. Fill in 'Pieces', 'Weight' and 'Goods Description'
8. Click on 'SAD' and complete entry as normal
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How do I check that an Export MUCR is Closed?
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If you use the 'Finalise & Print ADS' option in
ASM GeMS, there is a field on the 'Shipment Detail'
screen called 'MUCR Closed' which will be completed
with the date and time that the MUCR was closed.
If this field remains blank you can check the MUCR
on CHIEF. If you are un-sure if you have CHIEF access
then please contact the ASM Helpdesk for assistance.
1. Login to HCI
2. Type in 'DCON'
3. After typing DCON hit the 'Enter' button on the
keyboard
4. On next screen type in the MUCR details
5. After typing in MUCR details, hit the 'Enter' button
on the keyboard
6. The next screen shows the details of the MUCR
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| How do I cancel
an Entry? |
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1. Open the job for the entry that you need to cancel
and click on 'Consignment Detail'
2. Then click on the entry type you are cancelling,
e.g. 'SAD'
3. Once in the SAD, click on the 'Delete'
icon
4. A message will be displayed, asking you if you want
to submit a request to delete this Declaration
5. Click on 'Yes'
6. You will be asked if you want to give a reason
7. Click 'Yes' to this
8. You will now need to give a reason for cancelling
the entry
9. Once you have entered the reason click on 'OK'
10. This will now send the request for cancellation
to Customs
11. When Customs has authorised the cancellation request
you will then be able to delete the job by clicking
on the 'delete' icon
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| What
does it mean when my screen shows User already logged
in? |
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If GeMS was not closed properly then it can assume that
you are still 'logged in'. To prevent this, please ensure
that you close GeMS by clicking on 'File'>'Exit'
or by clicking "X" in the top right hand corner.
You will also get this message if someone else has logged
in with your GeMS User name and Password, we therefore
recommend that you make sure that no-one else is logged
in as you before you reset (instructions below) as this
will cause messaging problems.
Server Access - (To access the GeMS server you may
need to speak to your System Administrator)
1. Click on Start>Programs>ASM GeMS>ASM GeMS
User Manager
2. Click on 'User Configuration'>'Configure Users'
3. Click on + next to Company Name
4. Select User Name that needs to be 'reset'
5. Click on 'Reset User Lock' on right side of the screen
6. If you are sure that no-one else is logged in with
your user name and password then click 'Yes' to warning
7. Close the User Manager screen and log back in to
GeMS
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| No Server Access:
1. Go into 'My Computer' select 'Local Disk'
2. Program files>ASM GeMS double click on 'Resetsuserlock.exe'
3. Select 'Agent Code', 'User Name' and put in 'Password'
4. Click on 'Reset User Lock'.
To create a 'Shortcut' to 'Reset User Lock'
1. Right click on the 'Resetuserlock' icon
2. Select 'Send to'>'Desktop (create shortcut)'
3. Double click the icon from the desktop.
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What does it mean when my screen shows Password invalid?
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Your GeMS password is case sensitive, if your password
is in capital letters and you try to login with caps
lock off you will receive the following warning
You may also need to make sure that the cursor is in
the Password box before you start typing the password.
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What do I do when I stop receiving responses to entries?
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The first thing to check is that the ASM GeMS Message
Processor is running. To do this you will need to be
on the machine that runs the ASM GeMS Message Processor.
First check that you have 3 diamonds showing in the
bottom right hand corner of the screen.
The programs may still be running but could be hidden,
if your system tray has an arrow like the example below,
click on the arrow and it will show any hidden programs
that are running.
If all 3 of these are running you can
test your communications by trying a Query of CCS-UK
from your GeMS User Application. This should always
be done before attempting to resend entries. If you
don't receive a response back to the Query then you
may have a communications problem and will need to contact
the ASM Helpdesk for further assistance.
If none of the diamonds are showing then load the ASM
GeMS Message Processor by either double clicking the
ASM GeMS Msg Processor icon on the Desktop
or click on Start>Programs>ASM GeMS>ASM GeMS
Msg Processor
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What do I do when I have to keep refreshing my screen
to get entry updates? |
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If you keep having to click 'Refresh' to receive a response
to an entry, first of all close out of the GeMS User
Application and re-load it. If you still have to click
'Refresh' then you may need to re-start the GeMS Message
Processor. If you have access to the server follow the
instructions above, if you don't have server access,
you will need to speak to your System Administrator
and ask them to re-start the message processor, or ask
them to call the ASM Helpdesk for assistance.
If after re-starting both the User Application and
Message Processor you still have to click 'Refresh'
to get responses back please contact the ASM Helpdesk
for further assistance.
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What do I do when I lose my toolbar? |
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1. Close all open screens within GeMS User Application
2. Click on 'Tools'>'Utilities'
3. 'Reset Toolbar/Column Orders and Windows'
4. Click OK to the message advising they have been
reset, and your toolbar will be returned.
5. You can also use 'Reset Toolbar/Column
Orders and Windows' to reset the order of the Import
Consignment list.
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