We understand that the freight industry requires flexibility in terms of working hours and because of this ASM provides a technical support Helpdesk, available 24 hours a day, seven days a week, 365 days a year! For technical support or any question regarding our services please call us on 01784 240400.

When possible, our team also provide on-site support during software upgrades; in addition, site evaluations are carried out with our Clients to ensure that their requirements are being addressed promptly.

Our technicians are able to connect directly to a Customer’s system via the web (usually done using VPN or VNC). This virtual on site support means the technician can address the problem directly, without actually having to be at the Customer site. For security reasons, all connections need to be authenticated by the Customer first.

A dedicated Business Account Manager within ASM ensures that our Users are aware of future product development plans and have an opportunity to discuss any current issues or specific software requirements. Conducting Client visits, the Business Account Manager can assist with revisions of your current set-up or for potential Users, product demonstrations can be arranged. For further information, email admin@asm.org.uk

"ASM's 24/7 back-up is excellent and very important to us. I always know I can get hold of someone whenever I need them. We use their Import system which we find easy to use, very efficient and very robust.  It's also good value for money."