NCTS downtime Sunday 14 February
We are aware that some users of the Transit system (NCTS) have been struggling to complete their transit movements when goods arrive in the EU.
We’re sorry if this is causing you any issues.
To support everyone to use the system at this time, we’d like you to follow this important step:
- Make sure your transit movement is closed once it has arrived at its destination. Failure to end the transit movement could end up with a claim against the guarantee.
- You cannot to do this yourself – it must be done by the consignee or an Office of Destination in the jurisdiction you are sending it to.
- You may want to ask the haulier to request a receipt as proof these have arrived at their final destination.
- If you notice your transit movements are not being closed, please contact your importer to investigate and ensure that the movement is closed.
- Failure to close the movement may result in the Guarantee limits being reached and no further movements being allowed against that Guarantee reference.
- If the movement has not been closed correctly, then you or your importer will need to be able to demonstrate to the customs authorities in the destination territory that import procedures have been followed correctly and that no further customs duties are due. Otherwise, charges may be raised against your Guarantee for any such incomplete movements.
We have also published a Transit newsletter on GOV.UK with the latest updates to help traders avoid some problems that they may be encountering when moving goods under transit. Further information can be found on GOV.UK. The Transit manual and the Transit Manual Supplement provide more details on Union and Common Transit processes.
NCTS will be unavailable for around 60 minutes from 1am on 14 February while we carry out essential updates. Messages will be queued during this time and will be processed automatically once the system is restored. We have engaged with system users on the timing of these updates to minimise the impact of the system being unavailable.
We have extended the opening hours for the NCTS helpline (0300 322 7095) into the evening and at weekends. You can contact us from 8am to 10pm Monday to Friday, and 8am to 4pm Saturday and Sunday. There is also a live 24/7 mailbox and helpdesk to support customers outside of these hours firstname.lastname@example.org. So, if you need help or support, please get in touch with us straight away.
Katherine Green and Sophie Dean – Directors General, Borders and Trade