Technical Support Specialist
Job Title: Technical Support Specialist (Customs & Freight Forwarding Experience Required)
Location: Ashford, Middlesex – Hybrid
Type: Full-Time
Salary: Market-rate
The person
We are seeking a Technical Support Specialist with a strong background in customs declarations and/or freight forwarding to join our Service Desk. This is a unique opportunity for someone with industry-specific knowledge who is looking to transition into or grow within the field of software and application support. This person must be an enthusiastic, self-starting problem solver with the ability to learn new technologies quickly. The ideal candidate will be a communicative team player with a welcoming and engaging demeanour.
The role
ASM is a leading provider of customs clearance software and services in the UK. We help freight forwarders, customs agents, and logistics companies streamline import and export processes by ensuring smooth integration with HMRC systems and facilitating efficient, compliant trade operations.
Our Service Desk is recognised for providing industry-leading support for Sequoia, a mature client/server application in service since 2011. We have successfully navigated users through extensive functional enhancements and critical legislative updates, including CDS and NCTS.
This is an exciting time for us. To support our growing product range and help us build a cutting-edge, web-based front-end from the ground up, we are currently expanding our team.
Required experience
The candidate should have the following experience:
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In-depth knowledge of UK customs declarations and/or freight forwarding.
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Experience of completing Import & Export entries
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Excellent customer service skills/commercial awareness
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Excellent communication skills (both verbal and written) with the ability to work both independently and as part of team.
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Have a great personality; you will be expected to work closely with the team, continuously learn, and actively share knowledge with others.
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Have a problem-solving mindset, good problem analysis and a keen eye for detail
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Ability to cope under pressure and meet deadlines
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You must also be enthusiastic and be willing to accept new challenges.
Nice to have’s
Candidates with the following will have an advantage:
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Knowledge of Sequoia Software
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Previous experience in a customer service/service desk role.
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Be familiar with Windows, Windows applications and Microsoft Office products.
We value the right mindset over perfect experience—if you bring industry knowledge and a passion for great customer service, we’ll help you build the rest.
Why Join Us?
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Be part of a collaborative and supportive team.
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Receive tailored training in Service Desk methodologies and practices.
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Make a real impact on systems critical to logistics and trade.
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More benefits – 25 days holidays (increasing to 30) plus bank holidays, company pension, private healthcare, employee discount scheme and group life assurance.
How to Apply:
Send your CV and a short cover letter explaining your background in customs or freight forwarding to: -
