support & training

International trade is a 24 x 7 x 365 business. Vessels and planes won’t wait for you if you can’t get all your paperwork done and all of your boxes ticked. And neither will your customers!

We appreciate that you expect your critical systems to be working hard all day, every day and not just from Monday to Friday, 9 to 5.

That’s why we deliver unrivalled technical support 24 hours a day, seven days a week, 365 days a year. 

We are focused on ensuring that our 24*7 software support is always available to keep your Sequoia software functioning correctly and free of technical issues.

Our technicians are trained and equipped to support any and all technical issues relating to the Sequoia software.

You should email any issues you have to, giving as much detail as you can about the problem you are having. 


 The more information you give us, the faster we can direct your email to the correct person to help you.

Please note that we cannot advise you on customs procedures, declarations content and compliance issues.


As we can only assist with matters related to the technical support of the Sequoia software, we have listed below parties who may be able to help with other issues.



Who can help

Contact details

Customs procedures
Tariff enquiries


Online enquiry form: Send a question about imports, exports and customs reliefs

Webchat: Speak to an adviser online about general import and export queries.

Phone: 0300 322 9434 or Textphone: 0300 200 3719

Opening times:

  • Monday to Friday: 8am to 8pm
  • Weekends: 8am to 4pm

 For more information, see here

Transit (NCTS)



NCTS Helpdesk, phone 0300 322 7095



CCS-UK Inventory or Messaging


Telephone: 0845 607 0096

For Technical queries, email

For Billing queries, email

All CCS-UK badge changes or ceases must be received in writing to either of the above email addresses.



Telephone: 01394 600200

Between 10:00 and 16:00, please channel all correspondence via email to:

CNS Compass


Telephone: 02380 799600 or

Pentant Cuslink


Pentant Cuslink

Industry Training


Website -



Key Cargo Support


Our highly qualified team of specialists always focus on getting you up and working again as fast as possible, even if there are downstream problems or issues with third party systems. We will always aim to manage any issues for you and minimise disruption to your operation. 


OIA Global







We also provide on-site or remote upgrade and installation support as well as site evaluations, system tune-ups and software demonstrations. We even provide an enhanced support package to take the pain away from configuring and administering the software, users, security roles and lots of other things.

Read more details about the enhanced support package here.


Partner Logos

• support: (t) 01784 240400 (e)
• sales: (t) 01784 242200 (e)