Paula Pittendreigh, Business Process Manager at Pentagon Freight
"Pentagon pride ourselves on being in the best position to provide compliant solutions which fully meet customer needs. Through developing a great working relationship with the ASM team over the years Pentagon were really pleased to see that ASM were planning a significant upgrade with their Sequoia system which would allow us to arrange our customs clearances in a more user-friendly efficient way.
Knowing that upgrades can cause significant downtime Pentagon worked very closely with the ASM Migration team to plan an extremely smooth transition through arranging significant database House-keeping and arranging bespoke training sessions in advance of us going live as this ensured a flawless transition.
In-order for the upgrade to take place the anticipated downtime was 2 hours and we had a fully functioning system at the end of those 2 hours which was fantastic. The ASM helpdesk were on-hand to support our Operators with any issues/queries that they had and we are pleased to say that we’d didn’t have to call upon their services very much at all!
We are very pleased with the Sequoia system".
Neale Kelman, Operations Manager adds:
"I would say Sequoia is a user-friendly system supported by a help desk team who are very knowledgeable both in terms of IT and customs procedures. It’s the best customs system I have used and the change over from GeMS to Sequoia was seamless".