A new way to report issues with making a declaration to CDS

From Monday 20th March 2023 there will be a new way to report any issues encountered with making a declaration on the Customs Declaration Service (CDS).

If you or one of your customers has a problem submitting a declaration using the Customs Declaration Service (CDS)

Problems using the Customs Declaration Service to move goods across the border should be reported using a new online form. 

The online form has been introduced to make resolving issues with the Customs Declaration process as easy as possible.

Urgent enquires will be dealt with in 2 hours, and all other enquires should have a response within 24 hours.

However, if the problem relates to:

• registering for CDS service - email ISBC.eoricontact@hmrc.gov.uk
  
• CDS Dashboard in GOV.UK service webpages or interfaces - raise a support ticket by
  selecting the ‘Get help with this page’ link at the bottom of the screen that identifies the
  issue.
  
• Trader Dress Rehearsal issues email tdrcommunications@hmrc.gov.uk

Issued by HMRC

See Attached Document