A new way to report issues with making a declaration to CDS

From Monday 20th March 2023 there will be a new way to report any issues encountered with making a declaration on the Customs Declaration Service (CDS).


If you or one of your customers has a problem submitting a declaration using the Customs Declaration Service (CDS)


Problems using the Customs Declaration Service to move goods across the border should be reported using a new online form

The online form has been introduced to make resolving issues with the Customs Declaration process as easy as possible.

Urgent enquires will be dealt with in 2 hours, and all other enquires should have a response within 24 hours.

However, if the problem relates to:


Issued by HMRC

/media/96358/how-to-report-cds-issues.pdf See Attached Document